saldo Casino & Sportsbook Data Care

This page describes what we collect when you use saldo and how we keep that data protected. We take your privacy seriously — your email, payment details, account balance, and betting history are encrypted and stored securely. We never sell your personal information to advertisers or third parties. Our commitment is to handle your data transparently and in compliance with applicable law.

We collect only the information needed to verify your account, process your deposits and withdrawals, and deliver our sportsbook and casino services. When you register on saldo, we ask for your email, phone number, and date of birth. When you make your first withdrawal, we ask for identity verification — a photo of your ID and your full legal name. This is standard practice across licensed gaming platforms.

Our services are available only where local law permits. We encourage you to review this policy carefully and contact us if you have questions about how we handle your data.

What We Collect on saldo

We collect the following categories of data when you use saldo:

Account information: Email, phone number, date of birth, password hash, username.
Identity verification: Full legal name, ID number, ID photo, and proof of address (collected at first withdrawal).
Payment information: Deposit and withdrawal method (e.g., QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer). We do not store full payment card numbers or bank account details on our servers.
Account activity: Login history, bets placed, game results, balance changes, and transaction timestamps.
Device and connection data: Device type (Android app or iOS browser), IP address, browser type, and connection quality.
Support tickets: Any messages you send via our Help section or support email.

We do not collect your payment card details or full bank account numbers. When you deposit via bank transfer, our payment processor generates a unique Virtual Account number for each transaction. The payment processor, not saldo, handles the actual card or account information.

Data minimization: We collect only what is necessary to run our platform. We do not track your browsing outside saldo, and we do not build profiles for advertising purposes.

How We Use Your Data

We use the data we collect for these purposes:

Account verification: We verify your identity to prevent fraud and comply with anti-money-laundering rules.
Payment processing: We share deposit and withdrawal details with our payment processors (e.g., mobile banking, local payment, bank partners) to execute your transactions.
Game delivery: We record your bets, game results, and balance to ensure accurate payouts and dispute resolution.
Compliance: We may share data with regulators or law enforcement if required by applicable law.
Customer support: We use your account data and support tickets to help you troubleshoot issues.
Security: We monitor for suspicious login attempts, unusual betting patterns, and potential fraud.

We do not use your data for marketing emails or advertisements without your explicit consent. If you opt into push notifications on your Android app or iOS browser, we send you updates about new games, promotions, and maintenance windows — you can disable these anytime in your account settings.

Third-Party Processors

We work with third-party service providers to deliver saldo. These include payment processors, hosting providers, and analytics services. We share your data with these partners only to the extent needed to provide our services.

Payment processors: online payment network, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks (mobile banking, local payment, online payment, e-wallet). They receive your deposit and withdrawal details to process transactions.
Cloud hosting: Our servers may sit outside your jurisdiction. Data is encrypted in transit and at rest.
Analytics: We may use anonymized data to understand platform usage patterns — this data cannot identify you.

All third-party processors are contractually bound to protect your data and use it only for the purposes we specify. We do not sell your data to advertisers or data brokers.

Key takeaways

We collect email, phone, date of birth, and ID verification data.
We do not store full payment card numbers on our servers.
We share data with payment processors and hosting providers only as needed.
We do not sell data to advertisers or third parties.
You can request access to or deletion of your data anytime.

Your Rights on saldo

You have the right to access, correct, and delete your personal data. To exercise these rights, contact our support team via the Help section in your account or email us directly. We will respond within a reasonable timeframe.

You also have the right to data portability — we can export your account data (bets, balances, transaction history) in a standard format. You can request this export anytime, and we will provide it free of charge.

If you close your saldo account, we retain your data for a limited period to comply with tax and legal obligations. After this retention period, we delete or anonymize your personal information, unless we are required by law to keep it longer.

Cookies and Tracking

We use cookies to keep you logged in and to remember your preferences (e.g., notification settings, video quality). These are essential for the platform to function. We do not use cookies for tracking your behavior outside saldo.

On iOS, our browser-based platform may use local storage to cache your session. On Android, the app stores minimal data locally — your login token and account balance cache — all encrypted. You can clear this cache anytime in your device settings.

Security Practices

We use industry-standard encryption to protect your data in transit (HTTPS/TLS) and at rest (AES-256). Your password is hashed using a strong algorithm and is never stored in plain text. We recommend using a unique, complex password and enabling two-factor authentication if available on your account.

We conduct regular security audits and penetration testing to identify and fix vulnerabilities. If we discover a security breach that affects your data, we notify you immediately and take corrective action.

Data Retention on saldo

We retain your account data for as long as your saldo account is active. After you close your account, we retain your data for a minimum retention period required by tax and anti-money-laundering law — typically five to seven years depending on your jurisdiction. We then delete or anonymize your data, unless we are required by law to retain it longer.

Your transaction history (deposits, withdrawals, bets, results) is retained for dispute resolution and regulatory compliance. You can review your history anytime in your account.

Jurisdiction and Contact

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you are in Jakarta, Surabaya, Bandung, or Medan, or anywhere else in Indonesia, you should verify that online gaming is permitted in your location.

If you have questions about this privacy policy or how we handle your data, contact us via the Help section in your saldo account or visit our FAQ pageWe are available in English and Indonesian.

This policy was last updated and may change at any time. We will notify you of material changes via email or in-app notification. Your continued use of saldo after a policy change indicates your acceptance of the updated terms.